Terms & Conditions

Introduction

Welcome to Livres Sur Commande. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms. We are committed to providing you with the best book shopping experience while maintaining transparency and protecting your rights as a customer.

Livres Sur Commande is a registered business operating in Algeria, dedicated to connecting readers with books from around the world. We respect your privacy, honor your trust, and commit to delivering authentic products with exceptional service.

Acceptance of Terms

By using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

• You must be at least 18 years old or have parental consent to use our services
• You agree to provide accurate and complete information during registration and checkout
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account

Privacy & Data Protection

Information We Collect

We collect only the information necessary to process your orders and enhance your shopping experience:

• Personal identification: name, email address, phone number
• Delivery information: shipping address and location details
• Payment information: processed securely through encrypted channels
• Order history: to help you track purchases and provide better recommendations

How We Use Your Information

• Process and fulfill your orders efficiently
• Communicate with you about your orders and account
• Send promotional offers (only if you opt-in)
• Improve our services and customer experience
• Comply with legal obligations and prevent fraud

Orders & Payment

Placing Orders

When you place an order through our website, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

Pricing

All prices are displayed in Algerian Dinar (DA) and include applicable taxes unless otherwise stated. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order with a full refund.

Payment Methods

• Cash on Delivery (COD): Pay when you receive your order
• Bank Cards: Visa, Mastercard accepted through secure payment gateway
• Digital Wallets: Available payment apps (subject to availability)
• All transactions are encrypted and secure

Shipping & Delivery

We ship to all 48 wilayas across Algeria through reliable delivery partners. Delivery times and costs vary based on your location and the shipping method selected.

Delivery Timeframes

• Major cities: 2-4 business days
• Other areas: 4-7 business days
• Remote locations: 5-10 business days
• Express delivery: Available for additional fee (1-3 days)

Delivery Responsibilities

Once your order is dispatched, you will receive a tracking number. Please ensure someone is available to receive the package at the provided address. We are not responsible for delays caused by incorrect addresses, unavailability of recipient, or circumstances beyond our control (natural disasters, strikes, etc.).

Returns & Refunds

Return Policy

You may return products within 3 days of receipt if:

• The product is defective or damaged upon arrival
• You received the wrong item
• The product does not match the description
• The book is in its original condition with all packaging intact

Refund Process

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. For COD orders, we will arrange a bank transfer or store credit as per your preference.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Livres Sur Commande or its content suppliers and is protected by Algerian and international copyright laws. The books we sell are the intellectual property of their respective authors and publishers.

Prohibited Uses

• You may not reproduce, distribute, or create derivative works from our website content
• You may not resell books purchased from us for commercial purposes without authorization
• You may not copy, scan, or digitally reproduce physical books for distribution
• Digital books are for personal use only and cannot be shared or redistributed

Limitation of Liability

While we strive to provide accurate information and reliable service, Livres Sur Commande shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products. Our total liability shall not exceed the amount you paid for the specific product or service in question.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. We will update the "Last Updated" date at the top of this page. Your continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Algeria. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the Algerian courts.