Frequently Asked Questions

Yes, we provide delivery services to all states/regions. Shipping costs are calculated based on the customer's location and the chosen delivery company. We work with reliable shipping partners to ensure your books reach you safely, no matter where you are in Algeria.

Typically, orders arrive within 2 to 7 business days, depending on your address and the selected shipping method. Orders to major cities usually arrive faster, while remote areas may take a bit longer. You'll receive a tracking number to monitor your shipment's progress.

Yes, absolutely! You can easily browse our collection, add books to your cart, and complete your purchase directly through our website. The process is simple, secure, and designed for your convenience. Just create an account or checkout as a guest.

We accept cash on delivery (COD) for your convenience, as well as electronic payment via bank cards and digital wallets (availability depends on your country). We use secure payment gateways to protect your financial information and ensure safe transactions.

Yes, all books displayed on our website are 100% authentic and printed by certified publishing houses. We work directly with reputable publishers and distributors to guarantee the quality and authenticity of every book we sell. We never sell counterfeit or pirated copies.

Yes, some books are available in digital format that you can download immediately after purchase. Digital books are marked clearly on the product page. Once you complete your purchase, you'll receive a download link via email. Please note that not all titles are available in digital format.

You can request a return within 3 days of receiving your order if there is a defect or error in the order. The book must be in its original condition. Please contact our customer service team with your order details and photos of any defects. Refunds or exchanges will be processed once we verify the issue.

While creating an account is recommended for easier order tracking, saved addresses, and faster checkout, you can also purchase as a guest. However, having an account allows you to view your order history, track shipments, and receive exclusive offers and updates.

Yes, we regularly offer seasonal promotions and periodic discounts. You can follow our "Offers" page or check our social media channels to stay updated on the latest deals. We also send exclusive offers to our newsletter subscribers, so make sure to sign up!

You can reach us via email, live chat, or the customer service phone number provided on the "Contact Us" page. Our support team is available to assist you with any questions or concerns. We typically respond within 24 hours and strive to resolve all issues promptly.